Question 1

How do I get a shipping quote?

Accepted Answer

Getting a quote is easy! Simply click the 'Ship Now' button and contact us via WhatsApp with your shipment details (origin, destination, dimensions, and weight). We reply with a quote as soon as possible during business hours, usually the same day.

Question 2

What areas do you serve?

Accepted Answer

We arrange door-to-door transport across Europe through vetted carrier partners. Contact us for specific route availability.

Question 3

How long does shipping take?

Accepted Answer

Delivery times vary based on the origin and destination. Within Europe, standard delivery typically takes 3-7 business days as a carrier estimate. Faster options are sometimes available depending on the carrier and route. We share the carrier's estimated timing with your quote, and it is confirmed before booking.

Question 4

Is my shipment insured?

Accepted Answer

Insurance depends on the carrier and the option you choose. We confirm what coverage applies before you book, and for high value items we check extra options with the carrier so you know where you stand before you pay.

Question 5

Can I track my shipment?

Accepted Answer

Tracking depends on the carrier and service. Parcel shipments usually include a tracking code. For van and groupage moves we keep you updated on WhatsApp from pickup to delivery.

Question 6

What items are prohibited from shipping?

Accepted Answer

Some items can't be shipped at all, including weapons, ammunition, explosives, narcotics, alcohol, tobacco, vaping products, perishable or temperature-controlled food, live animals, plants, cash, and counterfeit goods. A second group (liquids, gels, perfumes, chemicals, aerosols, lithium batteries in equipment, and high-value fragile items) can only travel when the selected carrier confirms acceptance in writing before booking. Acceptance always depends on the carrier, route, and destination country, so please declare your contents before booking and contact us if you're unsure. The full list is on our Restricted Items page.

Question 7

How do I prepare my package for shipping?

Accepted Answer

Ensure items are securely packed in sturdy boxes with adequate cushioning. Fragile items should be individually wrapped. Label packages clearly with sender and recipient details. Contact us if you need packaging advice.

Question 8

What payment methods do you accept?

Accepted Answer

We accept bank transfers and various online payment methods. Payment is required before shipping begins. Details will be provided with your invoice after accepting a quote.

Question 9

Do you offer dedicated van transport between Portugal and Europe?

Accepted Answer

Yes. We arrange dedicated van transport between Portugal and other European countries through partner carriers, subject to carrier confirmation. The van is reserved exclusively for your cargo, with no load sharing with other customers. This is ideal for house moves, large shipments, and urgent cargo that needs a direct route.

Question 10

How long does a dedicated van take from Portugal to Europe?

Accepted Answer

Dedicated van transport is the fastest option we arrange. Typical carrier estimates are 1 to 3 days depending on the destination country. The van drives directly from pickup to delivery with no depot stops or consolidation delays, so it is usually much faster than standard parcel services. Exact timing is confirmed by the carrier before booking.

Question 11

Can I ship household items and furniture in a dedicated van?

Accepted Answer

Absolutely! Dedicated vans work well for house moves: furniture, boxes, fragile items, and large belongings. The entire van is yours, so your items are never mixed with other shipments. Contact us via WhatsApp to describe the size of your move and we will check the right vehicle with our carrier partners.

Boxes, Small Moves &Urgent DeliveriesAcross Europe

Reliable & Secure

Fast Across Europe

Personal Support

How it works

Tell us what you're shipping

Pack your items for pickup

Stay updated to the door

What we do

Door-to-Door Shipping

Flexible Delivery Speeds

Coverage Checked

All of Europe

Real People on WhatsApp

Student Moves

Dedicated Van Transport

Need a Whole Van? We've Got You.

Common questions

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