At PrimeFlow Logistics, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Data Controller
PrimeFlow Logistics acts as the data controller for this website and our logistics services. Registered in the Netherlands (KVK: 91711142). Address: Utrecht, Netherlands. For privacy queries, contact[email protected].
Information We Collect
Contact and inquiries: name, email address, and message content submitted via our contact form or email.
Operational data (when booking): shipment details such as names, company, addresses, goods description, dimensions/weight, and any documents required for EU/EEA transport or customs.
Technical and usage data: IP address and basic device/log information necessary to operate and secure the website.
Purposes and Legal Bases
- Contract / pre‑contractual steps: provide quotations, perform shipments, communicate about the service.
- Legitimate interests: respond to general inquiries, operate and secure the website, prevent misuse and fraud, improve our services.
- Legal obligations: meet accounting, tax, and regulatory requirements.
- Consent (where applicable): for non‑essential cookies or similar technologies as described in our Cookie Policy.
Sharing and Disclosures
We share personal data only as needed to provide our services or comply with law. Typical recipients include:
- Logistics and local delivery partners (to perform shipments).
- Email/SMTP and hosting infrastructure providers (to operate communications and the website).
- Professional advisors (accounting/legal) where required.
We do not sell personal data. If any processing occurs outside the EU/EEA, we rely on appropriate safeguards (e.g., standard contractual clauses) to protect your data.
When you choose to contact us via external platforms (e.g., WhatsApp or Zalo), those platforms process your personal data under their own terms. We use the information you provide only to respond to your request.
Cookies and Similar Technologies
We use cookies and similar technologies as described in ourCookie Policy. You can control certain settings via your browser.
Security
We implement appropriate technical and organizational measures to protect personal data, including encryption in transit (TLS), access controls, and internal policies designed to reduce risk.
Your Rights
You have rights under GDPR, including to request access, rectification, erasure, restriction, portability, and to object where applicable. Where processing relies on consent, you can withdraw consent at any time.
To exercise your rights, contact[email protected]. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).